Job Description
Join the heartbeat of hospitality as our Front Desk Agent at Grand Louisville Hotel! We're urgently seeking passionate individuals to create unforgettable guest experiences in the heart of downtown Louisville. If you thrive in fast-paced environments and possess exceptional communication skills, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and career growth in a luxury setting.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservations using Opera/PMS systems with 100% accuracy
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain financial records
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation management systems
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and cash handling skills
- Positive attitude and teamwork mindset