Job Description
Join our award-winning downtown Memphis hotel and become part of a dynamic hospitality team! We're seeking dedicated night shift professionals to ensure exceptional guest experiences during evening hours. Enjoy competitive pay, flexible scheduling, and comprehensive benefits in a vibrant city known for its music heritage and Southern charm. Perfect for night owls who thrive in fast-paced environments!
Responsibilities
- Manage front desk operations during overnight shifts (10 PM - 6 AM)
- Handle guest check-ins/checkouts with professionalism and efficiency
- Address guest inquiries and resolve service issues promptly
- Monitor hotel security systems and respond to emergencies
- Perform nightly room status audits and maintenance coordination
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and security teams for seamless operations
Qualifications
- Minimum 1 year hotel/hospitality experience required
- Flexible schedule availability including weekends/holidays
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Basic knowledge of hotel management systems (PMS)
- Excellent communication and customer service abilities
- Valid Tennessee driver's license (if required for errands)
- Ability to stand/walk for extended periods