Job Description
Join the elite team at Grand Plaza Hotel, Chicago's premier luxury destination. We're seeking dedicated Night Shift Hotel Staff to deliver exceptional 24/7 guest experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of downtown. Perfect for night owls who thrive in hospitality!
Responsibilities
- Provide exceptional front desk service during overnight hours, including check-ins/check-outs and guest inquiries
- Monitor security systems and ensure guest safety throughout the property
- Coordinate with housekeeping and maintenance teams for urgent overnight requests
- Manage reservations and handle billing discrepancies with precision
- Respond to emergency situations calmly and per hotel protocols
- Maintain detailed shift logs and incident reports
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Ability to work flexible shifts, including weekends and holidays
- Strong problem-solving and conflict resolution skills
- Valid Illinois driver's license (for va duties if applicable)
- Basic knowledge of hotel management systems (e.g., Opera)
- Excellent communication and multitasking abilities
- First Aid/CPR certification preferred
- Ability to stand/walk for 8+ hours