Job Description
Join our award-winning team at Grand Hotel Detroit for exclusive night shift opportunities! We're seeking passionate hospitality professionals to deliver exceptional overnight experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of downtown Detroit. Perfect for night owls seeking career growth in the luxury hospitality sector.
Responsibilities
- Manage front desk operations during overnight hours including check-ins/check-outs
- Monitor hotel security systems and respond to guest emergencies promptly
- Coordinate housekeeping and maintenance requests for overnight guests
- Handle guest inquiries with professionalism and local expertise
- Perform end-of-day financial reconciliations and report preparation
- Maintain accurate guest records and reservation systems
- Ensure compliance with safety and sanitation protocols
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Availability to work flexible night shifts (10 PM - 6 AM)
- Excellent communication and conflict resolution skills
- Basic knowledge of hotel management systems (PMS)
- Valid Michigan hospitality/certification preferred
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Customer service mindset with professional demeanor