Job Description
Are you a night owl looking for a rewarding career in hospitality? The Dallas Grand Hotel is seeking dedicated Night Shift Staff to join our award-winning team. If you thrive in a fast-paced environment and enjoy providing exceptional service, we want to hear from you. As a night shift employee, you will play a crucial role in ensuring our guests have a safe and comfortable stay while the rest of the city sleeps. We offer a dynamic work environment, competitive pay, and opportunities for career advancement within the hospitality industry.
Responsibilities
- Manage front desk operations and efficiently handle check-ins, check-outs, and key card distribution.
- Monitor hotel security systems and patrol the premises to ensure guest safety and property security.
- Assist guests with inquiries, complaints, and special requests with a professional and friendly attitude.
- Perform nightly financial audits, prepare daily reports, and reconcile cash drawers.
- Ensure the lobby, common areas, and restrooms are clean, tidy, and well-maintained throughout the night.
- Respond to emergency calls and coordinate with maintenance or security services as needed.
- Maintain accurate records of guest arrivals, departures, and room status.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in hotel front desk, hospitality, or customer service is preferred but not mandatory.
- Strong interpersonal and communication skills, with the ability to interact warmly with guests.
- Must be reliable, detail-oriented, and able to work independently during night hours.
- Proficiency in MS Office applications and property management systems is a plus.
- Ability to stand for extended periods and lift moderate amounts of weight.