Job Description
Join our elite team at Grand Plaza Hotel for a dynamic night shift role in the heart of Manhattan. We're seeking dedicated hospitality professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of NYC's most iconic locations.
Responsibilities
- Provide exceptional guest service during night shift operations
- Manage front desk check-ins/check-outs with efficiency and warmth
- Monitor security protocols and respond to guest emergencies
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues promptly
- Complete nightly audits and administrative tasks
Qualifications
- Minimum 1 year hotel or hospitality experience
- Strong communication and problem-solving skills
- Flexibility to work nights, weekends, and holidays
- Valid New York State hospitality certification preferred
- Ability to stand/walk for extended periods
- Basic knowledge of hotel management systems