Job Description
Join our dynamic team at Grand Plaza Hotel, Philadelphia's premier destination for luxury hospitality. We're seeking dedicated Night Shift Hotel Staff to deliver exceptional guest experiences during evening hours. This role is perfect for night owls who thrive in fast-paced environments and value teamwork. Enjoy competitive pay, comprehensive benefits, and a supportive work culture. Apply today and become part of Philadelphia's hospitality excellence!
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest assistance
- Monitor security systems and ensure guest safety throughout the night
- Coordinate with housekeeping and maintenance teams for room readiness and facility upkeep
- Handle guest inquiries and resolve issues promptly with a professional demeanor
- Manage night audit procedures and accurate documentation
- Respond to emergencies following established protocols
- Maintain lobby and common areas in pristine condition
Qualifications
- Previous hotel or hospitality experience preferred
- Strong customer service and communication skills
- Ability to work independently and as part of a team
- Flexibility to work nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Valid Pennsylvania Food Handler's Certificate (or willingness to obtain)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Must pass background check and drug screening