Job Description
Join our dynamic hospitality team at the Grand Capital Hotel in Washington DC! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences with the added benefit of daily pay. This role is perfect for professionals seeking flexible schedules and immediate compensation. You'll be the first point of contact for our discerning clientele, embodying luxury service in the heart of the nation's capital.
Enjoy competitive hourly rates, comprehensive training, and a vibrant work environment. If you thrive in fast-paced settings and possess a passion for hospitality, apply today and start earning daily!
Responsibilities
- Check-in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Uphold brand standards through professional appearance and service excellence
- Monitor security protocols and manage key systems
- Collaborate with management to optimize guest satisfaction metrics
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency in hotel management systems (e.g., Opera, RoomRack)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Strong attention to detail and organizational abilities
- Basic mathematical skills for financial transactions
- Flexible availability including weekends and holidays
- Valid DC work authorization