Job Description
Join our award-winning hotel team as a Front Desk Agent and experience the perfect blend of hospitality excellence and financial stability! We're seeking a dynamic professional to deliver exceptional guest experiences while enjoying the convenience of weekly pay. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hospitality group. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become the face of our Fresno property!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries, modifications, and room assignments
- Process payments, manage billing discrepancies, and operate POS systems
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Assist with local area recommendations and tourism inquiries
- Maintain accurate guest records and confidential information
- Contribute to upselling opportunities for hotel services
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in reservation systems (e.g., Opera, Propertyware)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic mathematical aptitude for cash handling
- Flexible availability including weekends and holidays
- Valid California driver's license preferred
- Spanish fluency a plus