Job Description
Are you seeking a stable and rewarding career in the hospitality industry? The Grand San Diego is currently looking for a dedicated Night Shift Hotel Staff member to join our premium team. We pride ourselves on delivering exceptional service around the clock, and we need reliable individuals to ensure our guests experience comfort and security during their late-night stay.
This role offers a unique opportunity to work in a quiet, professional environment. You will be the first point of contact for late-night arrivals and the guardian of our property’s security and comfort.
Responsibilities
- Manage front desk operations, including check-ins, check-outs, and processing payments during off-peak hours.
- Perform night audit duties, including balancing the house bank and reconciling financial reports.
- Monitor security systems and conduct regular safety rounds of the hotel premises.
- Respond to guest inquiries and resolve issues promptly to ensure a high level of guest satisfaction.
- Ensure the lobby, restrooms, and common areas are clean and welcoming throughout the night.
- Assist with coordination of housekeeping duties for late check-outs.
- Adhere to all hotel policies and safety protocols strictly.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, front desk, or customer service is preferred but not required for entry-level candidates.
- Must be available to work rotating night shifts (typically 10:00 PM - 6:00 AM).
- Strong computer literacy, including proficiency with Microsoft Office and hotel Property Management Systems (PMS).
- Excellent communication skills and a professional, welcoming demeanor.
- Ability to work independently with minimal supervision.