Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets hospitality excellence in the heart of Los Angeles! We're seeking a charismatic Part-Time Front Desk Agent to deliver unforgettable guest experiences. Perfect for students, night owls, and hospitality professionals seeking flexible schedules. Enjoy competitive pay, complimentary meal benefits, and opportunities for career growth in a vibrant downtown location.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate cash handling procedures
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) efficiently
- Uphold brand standards through consistent service delivery
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and problem-solving skills
- Flexible availability including nights, weekends, and holidays
- Proficiency with Microsoft Office and hotel property systems
- Ability to multitask in a fast-paced environment
- Valid California driver's license (for vaif duties)
- Professional appearance and positive attitude
- High school diploma or equivalent required