Job Description
Join our award-winning team as a Part-Time Front Desk Agent at the luxurious Grand Plaza Hotel in Columbus, Ohio. This role offers flexible evening and weekend shifts within a dynamic hospitality environment. You'll be the first point of contact for our international guests, delivering exceptional service while managing reservations, check-ins/check-outs, and resolving inquiries with professionalism. Perfect for students or professionals seeking flexible hours in a premium setting.
Responsibilities
- Manage guest check-in/out processes efficiently using hotel management systems
- Handle reservation modifications, cancellations, and room assignments
- Process payments and maintain accurate financial transaction records
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through personalized guest interactions
- Assist with basic concierge services and local recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Strong multitasking abilities with attention to detail
- Excellent communication and conflict resolution skills
- Flexible availability for evenings, weekends, and holidays
- Basic math and cash handling proficiency
- Valid Ohio driver's license for occasional errands