Job Description
Join our award-winning team at Grand Bay Resort & Spa, where luxury meets Southern charm. We're seeking a passionate Part-Time Front Desk Agent to deliver exceptional guest experiences in the heart of Orlando's tourism district. This role offers flexible scheduling perfect for students and career changers, with opportunities for advancement within our renowned hospitality group.
Enjoy competitive pay, complimentary resort amenities, and a vibrant workplace culture. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become part of Orlando's premier hospitality destination!
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservation inquiries and modify bookings
- Resolve guest complaints with prompt, solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market resort amenities and local attractions to guests
- Maintain clean, organized lobby and reception area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license (for shuttle duties)
- Basic knowledge of hospitality industry trends
- Spanish language skills strongly preferred