Job Description
Join our award-winning team at Grand Hospitality Group's downtown Charlotte location! We're seeking energetic part-time Front Desk Agents to deliver exceptional guest experiences during evening and weekend shifts. Perfect for students or those seeking flexible schedules in the heart of the hospitality industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Maintain accurate reservation records and room status updates
- Uphold brand standards through consistent service delivery
- Assist with valet and concierge services during peak hours
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Proficiency with hotel property management systems
- Flexible availability including nights/weekends
- Strong communication and problem-solving skills
- Basic computer and cash handling abilities
- Ability to stand for extended periods
- Valid North Carolina driver's license preferred