Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent! We're seeking charismatic individuals who excel in creating unforgettable guest experiences in the heart of Austin. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a dynamic hospitality environment. If you're passionate about service and thrive in fast-paced settings, apply today!
Responsibilities
- Manage seamless check-in/check-out processes with attention to detail
- Handle guest inquiries, resolve concerns, and provide local recommendations
- Operate property management systems (PMS) for reservations and billing
- Coordinate housekeeping and maintenance requests efficiently
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service delivery
- Collaborate with cross-departmental teams for smooth operations
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency with PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- Basic math and cash-handling accuracy
- Texas hospitality certification (or willingness to obtain)