Job Description
Join our vibrant team at the Austin Grand Hotel, where hospitality meets excellence! We're seeking a passionate Part-Time Front Desk Agent to create memorable guest experiences in the heart of Austin. This role offers flexible hours, competitive pay, and the opportunity to work in one of Texas's premier destinations.
As the first point of contact for our international guests, you'll embody our brand's commitment to exceptional service while handling check-ins, managing reservations, and resolving inquiries with professionalism. Perfect for students or career changers seeking a dynamic hospitality environment.
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage reservations and room assignments accurately
- Handle guest inquiries and requests promptly
- Process payments and manage cash transactions
- Coordinate with housekeeping/maintenance departments
- Maintain organized front desk operations
- Assist with administrative tasks as needed
Qualifications
- Previous hotel/customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and reservation system knowledge
- Attention to detail and problem-solving abilities
- Flexibility for evenings/weekends/holidays
- Positive attitude and team collaboration mindset