Job Description
Join our award-winning hospitality team at Grand Hotel Minneapolis as a Part-Time Front Desk Agent! We're seeking a dynamic professional to create memorable guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to exceptional service while supporting our guests' needs with warmth and efficiency. This flexible role offers competitive pay and opportunities for growth in the luxury hospitality sector. Apply today to become part of our vibrant community!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and accuracy
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and coordinate with housekeeping/management
- Maintain detailed records of guest preferences and special requests
- Process payments and manage cash drawer with precision
- Collaborate with team members to ensure seamless hotel operations
- Promote hotel amenities and services to enhance guest satisfaction
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in hotel management software (e.g., Opera, PMS)
- Ability to multitask in a fast-paced environment
- Problem-solving skills with a guest-centric approach
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Minneapolis attractions and transportation
- High school diploma or equivalent required