Job Description
Join our dynamic team at Pacific Gateway Hotel as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shift schedules. This role is perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, free parking, and a vibrant downtown location near the beach. No nights or weekends required!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate cash drawer accountability
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest satisfaction
- Maintain clean and organized front desk area at all times
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with hotel management systems (Opera a plus)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends on rotating shifts
- Basic math skills for cash handling
- Positive attitude and professional appearance