Job Description
Join our award-winning downtown Columbus hotel as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in a fast-paced luxury environment. This role offers flexible scheduling and growth opportunities within our renowned hospitality brand. If you thrive in customer-facing roles and possess strong organizational skills, apply today to become part of our dynamic team!
Responsibilities
- Manage seamless check-in/check-out processes using hotel software systems
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest needs
- Market hotel amenities and services to enhance guest experiences
- Perform nightly audits and prepare daily reports
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Columbus attractions and transportation
- Valid driver's license and reliable transportation
- Ability to stand for extended periods