Job Description
Join our award-winning luxury hotel in the heart of San Francisco as a Part-Time Front Desk Agent. We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing daily operations with precision. This role offers competitive pay, flexible scheduling, and opportunities for career growth within our renowned brand.
Position requires 20-25 hours per week, including weekends and holidays. Ideal for students, career changers, or hospitality professionals seeking a dynamic work environment in one of the world's most vibrant cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with accuracy
- Resolve guest complaints promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Utilize Opera property management system for daily tasks
- Process payments and maintain secure cash handling procedures
- Act as hotel ambassador with comprehensive knowledge of local attractions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license preferred
- Flexible availability including nights/weekends
- Basic knowledge of foreign languages (Spanish/Mandarin a plus)
- Professional appearance and warm demeanor