Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent in Columbus, Ohio! We're seeking energetic professionals to deliver exceptional guest experiences in our premium downtown hotel. This flexible shift-based role is perfect for students, career changers, and hospitality enthusiasts seeking part-time opportunities with growth potential. Enjoy competitive pay, complimentary staff meals, and a dynamic work environment where your smile makes a difference!
Responsibilities
- Handle guest check-in/check-out procedures with precision and warmth
- Manage reservations and room assignments using property management systems
- Resolve guest inquiries and concerns promptly with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local attraction recommendations and transportation assistance
- Maintain a clean, organized, and welcoming front desk environment
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera, RMS)
- Flexible availability including evenings, weekends, and holidays
- Ability to multitask in fast-paced environments
- Basic math and cash handling skills
- Positive attitude with problem-solving mindset