Job Description
Join our award-winning luxury hotel in downtown Chicago as a Part-Time Front Desk Agent! Be the first point of contact for international guests, handle seamless check-ins/outflows, and create memorable experiences in a vibrant urban setting. This role offers flexible scheduling perfect for students or professionals seeking work-life balance.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, room assignments, and payment processing
- Resolve guest complaints promptly and exceed service expectations
- Operate PMS systems (Opera) and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and concierge teams
- Process credit card transactions and maintain cash drawer accuracy
- Provide local recommendations and assist with transportation arrangements
Qualifications
- 1+ years hospitality/customer service experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (Opera, etc.)
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling abilities
- Positive attitude with strong attention to detail