Job Description
Join our award-winning team at Grand Hospitality Group in vibrant San Jose! We're seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences at our downtown boutique hotel. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable first impressions. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of California's most dynamic cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest preferences and special requests
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems efficiently and accurately
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Valid California driver's license and clean driving record
- Availability to work weekends, evenings, and holidays
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent required