Job Description
Join the vibrant hospitality scene in Cleveland as a Part-Time Front Desk Agent at the prestigious Grand Plaza Cleveland! We're seeking energetic professionals to deliver exceptional guest experiences while managing hotel operations with precision. This role offers flexible scheduling and opportunities for career growth in the heart of Ohio's tourism hub. Perfect for students or career changers seeking dynamic part-time work in a luxury environment.
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations and room assignments using PMS software
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service delivery
- Perform night audit duties when assigned
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years customer service or front desk experience
- Proficiency with Opera or similar hotel management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Cleveland attractions and transportation
- Flexible availability including nights/weekends/holidays
- Valid Ohio driver's license (if required for shuttle duties)