Job Description
Join Milwaukee's premier luxury destination! The Milwaukee Grand Hotel is seeking passionate hospitality professionals to deliver unforgettable guest experiences in the heart of downtown. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, embodying our commitment to excellence at every interaction. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a vibrant city known for its cultural richness and scenic lakefront. Apply today to become part of our award-winning team!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, IDS)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Milwaukee area attractions
- Flexible availability including nights/weekends/holidays
- Positive attitude and problem-solving mindset