Job Description
Join our award-winning hotel team in the heart of El Paso! We're seeking a dynamic Part-Time Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, reservations, and guest inquiries. Perfect for students or professionals seeking flexible hours in a vibrant border city. Enjoy competitive pay, complimentary meals, and opportunities for career advancement within our growing portfolio.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel software
- Handle reservation inquiries and modifications with precision
- Resolve guest complaints promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Maintain organized front desk documentation and reports
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of El Paso attractions and services
- Flexible availability including weekends and holidays
- Valid Texas driver's license preferred