Job Description
Join our dynamic hospitality team at Grand Hospitality Group as a Part-Time Front Desk Agent in Indianapolis! We're seeking energetic professionals to deliver exceptional guest experiences at our premium downtown location. This role offers flexible scheduling, competitive pay, and opportunities for growth within our renowned hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become part of our award-winning team.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservations, inquiries, and guest requests via phone/in-person
- Process payments and maintain secure cash handling procedures
- Resolve guest concerns promptly and escalate issues as needed
- Perform daily audits of guest accounts and billing information
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through attentive service and professional appearance
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hotel/retail
- Proficiency with PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic math skills for cash handling and billing
- Positive attitude with strong problem-solving abilities