Job Description
Join our award-winning team at Grand Plaza Hotel in Albuquerque, NM! We're seeking energetic Part-Time Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries. Enjoy a dynamic hospitality environment with competitive pay and flexible scheduling.
Responsibilities
- Efficiently process guest check-ins/checkouts using hotel management systems
- Manage reservations and room assignments with accuracy
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain financial records
- Provide local area recommendations and assistance
- Uphold brand standards through consistent service delivery
Qualifications
- 6+ months hospitality/customer service experience preferred
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and data entry skills
- Flexible availability including weekends, evenings, and holidays
- High school diploma or equivalent required