Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where we deliver exceptional guest experiences in the heart of Albuquerque! We're seeking a dynamic Part-Time Front Desk Agent to be the welcoming face of our property. This role offers flexible scheduling, competitive compensation, and opportunities for growth within our luxury hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest needs
- Market hotel amenities and upsell services to enhance guest satisfaction
- Maintain security protocols and safeguard guest information
- Collaborate with concierge team to provide local recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hotel experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling accuracy
- Flexible availability including weekends and holidays
- Spanish fluency highly desirable