Job Description
Join The Capital View Hotel, a premier luxury destination in the heart of Atlanta, Georgia. We are currently seeking a highly motivated and professional Part-Time Front Desk Agent to join our dynamic team. If you have a passion for hospitality and thrive in a fast-paced environment, we want to hear from you.
As the face of our hotel, you will be responsible for creating a memorable first and last impression for our guests. We offer competitive pay, flexible shift work options, and a fantastic work culture.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, ensuring a smooth check-in and check-out process.
- Manage reservations and room assignments efficiently using our Property Management System (PMS).
- Answer incoming calls, respond to emails, and address guest inquiries regarding services, amenities, and local attractions.
- Handle guest complaints and requests promptly, escalating issues to management when necessary to ensure guest satisfaction.
- Maintain a clean and organized front desk area and lobby, ensuring a welcoming atmosphere.
- Process payments accurately and manage cash handling duties.
Qualifications
- High school diploma or GED required.
- Previous experience in a front desk or customer service role is preferred but not mandatory.
- Strong communication skills with a professional and friendly demeanor.
- Proficiency in Microsoft Office Suite and PMS software (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Must possess a valid driver’s license.