Job Description
Join the Grand Plaza Hotel, Atlanta's premier luxury destination, as a Part-Time Front Desk Agent. We're seeking charismatic individuals to create exceptional first impressions for our discerning guests. Enjoy a dynamic work environment in the heart of downtown, competitive hourly wages, and opportunities for career growth within our award-winning hospitality team. Perfect for students or professionals seeking flexible hours with weekend availability.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences using Opera PMS
- Handle reservation inquiries, room assignments, and billing discrepancies with precision
- Coordinate with housekeeping, maintenance, and concierge departments seamlessly
- Process payments and maintain accurate financial transaction records
- Resolve guest concerns promptly to maintain 95%+ satisfaction scores
- Upsell premium room categories and hotel amenities
- Maintain immaculate lobby and front desk presentation standards
Qualifications
- 1+ years front desk or hospitality experience preferred
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in high-pressure situations during peak hours
- Flexible availability including nights, weekends, and holidays
- Valid Georgia driver's license (if required for local errands)
- Basic knowledge of Atlanta attractions and transportation options
- High school diploma or equivalent; hospitality certification a plus