Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Antonio! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Texas' most vibrant cities. Apply today and become part of our family!
Responsibilities
- Check in/out guests with speed and accuracy using PMS systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage billing transactions
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain accurate guest records and confidential information
- Assist with valet and concierge services as needed
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license (for valet duties)
- High school diploma or equivalent
- Basic knowledge of San Antonio attractions and services
- Ability to stand for extended periods