Job Description
Join our award-winning team at Harborview Hotel & Suites, Baltimore's premier waterfront destination. We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. This part-time role offers flexible scheduling while allowing you to build a rewarding hospitality career. Enjoy competitive pay, complimentary hotel stays, and a supportive team environment.
Our ideal candidate thrives in fast-paced settings, possesses outstanding communication skills, and takes pride in creating memorable moments for international and domestic travelers. If you're passionate about service excellence and want to join Baltimore's leading hospitality team, apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and optimize room inventory daily
- Resolve guest inquiries with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Act as local tourism ambassador with comprehensive area knowledge
- Maintain security protocols for guest safety
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional interpersonal and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid Maryland driver's license (if driving required)
- Basic math and cash handling accuracy
- Fluency in English; Spanish proficiency highly valued