Job Description
Join Our Team at Charlotte Metro Hospitality!
We are currently seeking a friendly and professional Part-Time Front Desk Agent to join our dynamic team in Charlotte, NC. If you are looking for a role that offers flexibility, growth opportunities, and a chance to be the first point of contact for our valued guests, we want to hear from you.
Our team prides itself on delivering exceptional service and creating a welcoming atmosphere for everyone who walks through our doors.
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
- Answer incoming phone calls professionally and direct inquiries to the appropriate departments.
- Manage the front desk operations, including handling mail, packages, and administrative tasks.
- Assist guests with directions, local recommendations, and general information.
- Handle customer complaints or requests with patience, empathy, and efficiency.
- Process payments accurately and maintain the cleanliness and organization of the reception area.
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction.
Qualifications
- No prior experience required – we provide comprehensive on-the-job training.
- Excellent verbal communication and interpersonal skills.
- Basic computer proficiency and comfort with technology.
- A friendly, professional demeanor with a strong focus on customer service.
- Ability to multi-task and remain calm in a fast-paced environment.
- Reliable attendance and a positive attitude.