Job Description
Embark on an exciting career in hospitality with Grand Hospitality Group! We're seeking a dynamic Front Desk Agent to be the welcoming face of our premium Orlando resort. Deliver exceptional guest experiences while showcasing your passion for service and attention to detail. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in the heart of Florida's tourism capital.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Utilize property management systems (Opera, Fidelio) efficiently
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with comprehensive destination knowledge
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (if required for shuttle duties)
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive demeanor
- Basic math and computer literacy