Job Description
Join our award-winning team at Grand Plaza Hotel and launch your hospitality career! We're seeking passionate individuals for immediate front desk positions in the heart of Columbus. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. No prior hotel experience required – we provide comprehensive training. Work in a vibrant downtown location where every day brings new interactions and growth. Apply now to become part of Columbus' premier hospitality destination!
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations using industry-leading software (Opera PMS)
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through attentive service and attention to detail
- Resolve guest complaints promptly to ensure positive experiences
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional customer service orientation and communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and comfort with technology
- Positive attitude with strong teamwork mentality
- Flexible availability including nights, weekends, and holidays
- Previous hospitality experience a plus but not required
- Must pass background check and drug screening