Job Description
Join our dynamic hospitality team as a Part-Time Front Desk Agent at Grand Harbor Resorts! We're seeking charismatic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, complimentary resort access, and a vibrant work environment in Jacksonville's premier coastal destination. Perfect for students and career changers seeking flexible hours with growth opportunities.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with personalized solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer with precision
- Act as local tourism ambassador with area knowledge
- Maintain security protocols for guest and property safety
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience
- Proficiency with reservation software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work nights, weekends, and holidays consistently
- Basic math and cash handling accuracy
- Valid Florida driver's license and reliable transportation
- Knowledge of Jacksonville tourism landscape a plus