Job Description
Welcome to The Grand Hotel Group, where we redefine luxury and hospitality in the heart of Minneapolis. We are currently seeking a dynamic and detail-oriented Front Desk Manager to lead our front-of-house operations. If you possess a passion for creating unforgettable guest experiences and have a knack for leadership, we want to meet you.
As the Front Desk Manager, you will be the face of our hotel, ensuring that every guest interaction is met with warmth and professionalism. You will oversee the front desk team, manage operations, and ensure that our high standards of service are consistently delivered.
Responsibilities
- Manage Daily Operations: Oversee all front desk activities, including check-ins, check-outs, and concierge services to ensure smooth daily operations.
- Guest Relations: Handle VIP guests and resolve any guest complaints or inquiries with efficiency and a positive attitude.
- Staff Supervision: Train, coach, and supervise front desk agents to ensure high performance and adherence to company policies.
- PMS Management: Maintain and update the Property Management System (PMS) accurately, including handling reservations and billing.
- Operational Efficiency: Monitor room inventory and rates to maximize revenue opportunities.
- Policy Compliance: Ensure compliance with health, safety, and hotel standards at all times.
Qualifications
- Experience: Minimum of 3 years in hospitality management, preferably in a luxury hotel setting.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Software Proficiency: Proficient in property management systems (e.g., Oracle Opera, Micros, or similar).
- Leadership: Proven ability to lead, motivate, and develop a team.
- Problem Solving: Strong crisis management and conflict resolution skills.
- Availability: Flexibility to work weekends, nights, and holidays as required.