Job Description
Join our dynamic team at Grand Hospitality Group as a Part-Time Front Desk Agent in Jacksonville, FL! We're seeking energetic professionals who thrive in fast-paced environments and deliver exceptional guest experiences. Enjoy competitive pay, flexible shift schedules, and opportunities for growth within our renowned hospitality brand. Your role will be pivotal in creating memorable stays for our diverse clientele while working in a modern, supportive atmosphere. Apply today to become part of Jacksonville's premier hospitality team!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and professionalism
- Manage room reservations and address guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Utilize property management systems (e.g., Opera, RoomKey) to update reservation details
- Uphold brand standards through personalized service and local area knowledge
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months front desk or customer service experience
- Proficiency in property management systems and MS Office Suite
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Jacksonville attractions and transportation
- Valid Florida driver's license (for occasional errands)
- Multi-lingual abilities (Spanish/Portuguese) a plus