Job Description
Join our vibrant hospitality team at Grand Harbor Inn as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our oceanfront property. Perfect for students, career-changers, or those seeking flexible shift work. Enjoy competitive pay, complimentary meals, and career advancement opportunities in Jacksonville's thriving tourism industry.
Responsibilities
- Manage guest check-ins/check-outs with precision and efficiency
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints promptly and professionally
- Maintain accurate shift logs and departmental records
- Collaborate with housekeeping and maintenance teams
- Operate PMS software and office equipment
- Uphold brand standards through exceptional service
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in hotel management systems (e.g., Opera)
- Flexible availability including nights, weekends, and holidays
- Strong communication and conflict resolution skills
- Basic math and cash handling abilities
- Valid Florida driver's license (for errands)
- Multilingual skills a plus