Job Description
Join our award-winning boutique hotel in the heart of Nashville's vibrant downtown! We're seeking a charismatic Part-Time Front Desk Agent to create unforgettable experiences for our guests. As the first point of contact, you'll embody Southern hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. This role offers flexible scheduling including nights/weekends – perfect for students or career changers seeking dynamic hospitality work. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement in our growing hotel group.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS software
- Handle reservations, inquiries, and special requests with exceptional service
- Resolve guest concerns promptly and escalate complex issues appropriately
- Maintain accurate guest records and billing information
- Collaborate with housekeeping and maintenance teams for operational excellence
- Process payments and manage cash drawer procedures
- Conduct property tours and promote hotel amenities/services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hospitality or retail
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedule including nights, weekends, and holidays
- Strong attention to detail and multitasking capabilities
- Basic knowledge of Nashville attractions and transportation
- Valid driver's license and reliable transportation