Job Description
Join our award-winning hospitality team at Grand Plaza Miami! We're seeking enthusiastic individuals with no prior experience to start their career in luxury hospitality. Enjoy competitive pay, flexible shift schedules, and comprehensive training in our vibrant downtown location. Perfect for students, career changers, or anyone seeking a dynamic entry point into the hotel industry. Apply today and unlock your potential in Miami's thriving tourism sector!
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage room reservations and handle billing inquiries
- Operate hotel management systems and POS terminals
- Coordinate with housekeeping and maintenance departments
- Address guest concerns with professionalism and solutions
- Maintain accurate shift logs and documentation
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Positive attitude and strong communication skills
- Basic computer literacy and comfort with technology
- Ability to stand/walk for extended periods
- Flexibility to work evenings, weekends, and holidays
- Customer service mindset and problem-solving aptitude
- Reliable transportation to downtown Miami location