Job Description
Join our award-winning team as a Part-Time Front Desk Agent at the heart of Cleveland's vibrant hospitality scene! No prior experience is required – we provide comprehensive training for motivated individuals passionate about exceptional guest experiences. This flexible role offers competitive pay, free parking, and the opportunity to develop customer service skills in a dynamic environment. Perfect for students, career changers, or those seeking supplemental income. Our downtown location puts you steps from iconic attractions like the Rock & Roll Hall of Fame and Progressive Field. Apply today and start your journey in hospitality!
Responsibilities
- Efficiently manage guest check-in/out procedures using our property management system
- Handle phone inquiries, reservations, and billing with professionalism and accuracy
- Assist guests with local recommendations, transportation, and special requests
- Maintain a clean, organized lobby and reception area
- Resolve guest concerns promptly while maintaining brand standards
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and manage cash drawer procedures
Qualifications
- High school diploma or equivalent (current students welcome)
- Zero prior hospitality experience required – we train all team members
- Exceptional communication and interpersonal skills
- Strong attention to detail and multitasking abilities
- Reliable availability including weekends and holidays
- Proficient with basic computer applications
- Positive attitude and commitment to teamwork
- Must pass standard background check