Job Description
Join our award-winning team at Grand Palm Resort & Spa as a Part-Time Front Desk Agent! We're seeking charismatic individuals to deliver exceptional guest experiences in Orlando's vibrant hospitality scene. This role offers flexible shift work including nights, weekends, and holidays – perfect for students, parents, or professionals seeking work-life balance. You'll be the first point of contact for our international guests, embodying our commitment to luxury service. Enjoy competitive pay, free parking, and complimentary resort privileges while building transferable skills in customer relations and operations management.
Responsibilities
- Provide warm check-in/check-out experiences with personalized greetings and assistance
- Manage room reservations, payment processing, and guest inquiries using OPERA software
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Handle emergency procedures and crisis management during shifts
- Upsell resort amenities, dining packages, and local attractions
- Maintain accurate records of guest preferences and feedback
- Train on new technologies and resort updates monthly
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency in Microsoft Office and hotel management systems
- Exceptional communication skills in English; bilingual Spanish a plus
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving skills with calm demeanor during peak times
- Valid Florida driver's license and reliable transportation
- Basic knowledge of Orlando attractions and transportation options