Job Description
Welcome to a world-class hospitality experience. We are currently seeking a dedicated and personable Part-Time Front Desk Agent to join our team in Philadelphia. As the first point of contact for our guests, you will play a pivotal role in creating memorable stays and ensuring our reputation for excellence remains unmatched.
In this role, you will manage the flow of the lobby, handle reservations with precision, and provide top-tier customer service. We offer a modern work environment, flexible scheduling to suit your lifestyle, and the opportunity to grow within a leading hospitality brand.
Responsibilities
- Provide a warm and professional greeting to guests upon arrival, checking them in efficiently using our Property Management System (PMS).
- Handle guest check-outs, process payments, and manage room keys with accuracy.
- Answer incoming phone calls and emails promptly, answering inquiries about local attractions, dining, and hotel services.
- Assist guests with directions, recommendations, and any special requests to enhance their stay experience.
- Maintain the cleanliness and organization of the front desk area and lobby to uphold our high standards of hospitality.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
Qualifications
- High school diploma or GED is required; prior experience in a hotel front desk role is a plus but not mandatory.
- Strong communication skills with the ability to interact warmly with guests from diverse backgrounds.
- Proficiency in computer applications, specifically Microsoft Office and hotel PMS software (e.g., Opera, Smith Travel).
- A positive attitude and a proactive approach to problem-solving.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.