Job Description
Are you a people-person looking for a rewarding career in the heart of Philadelphia? Elite Hospitality Group is seeking a dynamic Part-Time Front Desk Agent to join our team. We pride ourselves on exceptional guest experiences and offer a fantastic opportunity for individuals looking to start their career in hospitality with no prior experience required.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm welcome and seamless check-in/check-out process. We offer flexible scheduling to accommodate students and those with other commitments.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival.
- Guest Services: Assist guests with check-ins, check-outs, and answer inquiries regarding hotel amenities and local attractions.
- Communication: Manage incoming phone calls and emails professionally and efficiently.
- Reception Duties: Maintain the reception area to ensure it is clean, organized, and inviting at all times.
- Problem Resolution: Address guest concerns promptly and find solutions to ensure high satisfaction levels.
- Administrative Tasks: Handle billing, room assignments, and maintain accurate logs of visitor activity.
Qualifications
- Education: High school diploma or GED is preferred.
- Experience: No prior experience is necessary; we provide full training!
- Skills: Excellent verbal communication skills and a friendly, outgoing personality.
- Computer Literacy: Basic computer skills and ability to learn property management software quickly.
- Availability: Must be available to work weekends, holidays, and rotating shifts.
- Physical Requirements: Ability to stand for extended periods and lift moderate weights.