Job Description
Welcome to Horizon Peak Resorts, a premier name in the hospitality industry. We are currently looking for a friendly, professional, and energetic Part-Time Front Desk Agent to join our team in Phoenix, Arizona.
As the first point of contact for our guests, you will play a crucial role in ensuring a memorable stay. If you have a passion for customer service and want to work in a dynamic environment, we encourage you to apply today.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Handle check-in and check-out procedures efficiently using the property management system (PMS).
- Answer incoming phone calls and emails promptly, answering inquiries and resolving issues.
- Process payments and handle cash transactions accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with directions, local recommendations, and hotel amenities.
- Resolve guest complaints or issues in a professional and courteous manner.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a hotel front desk or hospitality role is preferred but not mandatory.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to work flexible hours, including weekends and holidays.
- A valid driver's license is preferred.