Job Description
Welcome to a dynamic role where your welcoming demeanor sets the tone for every guest's stay. As a Part-Time Front Desk Agent, you will be the face of our premier hospitality establishment, ensuring every visitor feels valued and at home from the moment they arrive. We are looking for a dedicated professional to join our energetic team in Virginia Beach.
Why Join Us?
Experience a supportive work environment that prioritizes employee growth and guest satisfaction. We offer flexible scheduling, competitive pay, and a chance to be part of a community-focused resort.
Responsibilities
- Check guests in and out efficiently, verifying all necessary information and processing payments accurately.
- Manage incoming phone calls and emails, responding promptly and professionally to inquiries regarding reservations, amenities, and local attractions.
- Sort and distribute incoming mail, packages, and faxes to appropriate guests and departments.
- Maintain the cleanliness and professional appearance of the front desk area and lobby, ensuring a welcoming atmosphere at all times.
- Assist with concierge requests, providing recommendations and directions for dining, entertainment, and transportation in the Virginia Beach area.
- Handle guest complaints and special requests with patience and diplomacy, escalating issues to management when necessary.
- Utilize property management systems (PMS) to update guest records and manage room availability.
Qualifications
- High school diploma or equivalent required; previous hospitality experience is preferred but not mandatory.
- Strong interpersonal and communication skills with a friendly and professional demeanor.
- Proficiency in basic computer applications and property management systems.
- Ability to stand for extended periods and lift light items (up to 20 lbs).
- Flexibility to work various shifts, including weekends and holidays.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Valid driver's license is a plus.