Job Description
Join our dynamic team at Grand Harbor Hotel Baltimore! We're seeking enthusiastic individuals to fill immediate front desk positions with no prior experience required. Perfect for career changers, recent graduates, or anyone looking to start in hospitality. Enjoy competitive pay, comprehensive training, and a vibrant work environment in downtown Baltimore.
Why Join Us?
• Competitive hourly wages + performance bonuses
• Paid training program
• Flexible scheduling options
• Career advancement opportunities
• Employee discounts on hotel stays
Responsibilities
- Check in/out guests efficiently using hotel management software
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service
- Assist with valet and concierge services as needed
Qualifications
- No prior hotel or customer service experience required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (evenings, weekends, holidays)
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods
- Valid driver's license preferred (for valet duties)