Job Description
Welcome to Heritage Hotel Louisville, a premier destination for travelers seeking comfort and exceptional service. We are currently seeking a friendly and reliable Part-Time Front Desk Associate to join our dynamic team. If you are looking for a career in the hospitality industry with no experience required, this is the perfect opportunity for you to start your journey! We offer comprehensive training, a supportive environment, and the chance to be the face of our brand.
At Heritage Hotel Louisville, we believe in creating memorable experiences for every guest. As a member of our team, you will play a crucial role in ensuring our guests feel welcomed, valued, and satisfied from the moment they arrive. We are committed to employee growth and provide pathways for advancement within our luxury hotel network.
Responsibilities
- Greet and Welcome: Provide a warm and professional greeting to all guests upon arrival and departure.
- Reservations & Check-in: Efficiently manage hotel reservations, process check-ins and check-outs using the property management system.
- Guest Communication: Answer phone calls and respond to emails with accuracy, addressing inquiries about room availability and local attractions.
- Payment Processing: Handle cash and credit card transactions accurately and reconcile daily receipts.
- Guest Services: Assist guests with luggage, local recommendations, and resolve any issues or complaints to ensure 100% guest satisfaction.
- Front Desk Maintenance: Maintain a clean, organized, and professional front desk area and lobby environment.
- Collaboration: Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready for new arrivals.
Qualifications
- Education: High school diploma or GED required; post-secondary education in hospitality is a plus but not mandatory.
- Experience: No prior hospitality experience required; we train enthusiastic candidates.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Computer Skills: Basic computer literacy and typing skills; familiarity with POS systems is a plus.
- Reliability: Must be punctual, responsible, and able to work flexible hours including weekends, holidays, and evenings.
- Physical Requirements: Ability to stand for extended periods, lift up to 20 lbs, and move around the lobby area.